Video calling

A young girl playing with shapes sitting at a kitchen table in front of a laptop.

The Bedfordshire and Luton 0 to 19 Service have the advantage of offering our contact through face-to-face appointments. However, we can offer video appointments to some of our families. The decision to offer this type of appointment will be made by our clinicians and is a service for pre-booked appointments only.

Explore the topics in this page:

An introduction to video calling

Getting ready to make video call

An introduction to video calling

- A good connection to the internet. If you can watch a video online (for example, on YouTube) you can make a video call.
- Web-camera, speakers and microphone already built into laptops or mobile devices.
- Google Chrome web browser on a desktop PC or laptop, or on an Android tablet or smartphone. Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.
- Our video calls are secure and your privacy is protected.
- You have your own private video room that only authorised clinicians can enter.
- Video calling is free.
- However video calling will use your data allowance if you are not connected to a WiFi network.
- We recommend connecting to WiFi when calling to avoid using your data allowance.

Getting ready to make a video call

On the device you are using to make the call, make sure you are using the latest web browser. Visit What Is My Browser to find out what browser you are using.

Depending on what device you are using you may need a different type of browser.

Browser	Minimum browser version	Minimum operating system version
Apple Safari	For individual appointments: 13+	For individual appointments: iMacS 10.12+
Google Chrome	80+	Windows 7+ MacOS 10.12+
Microsoft Edge	83+	Windows 7+

Browser	Minimum browser version	Minimum operating system version
Apple Safari	11.4+	For individual appointments: iOS 12+
Google Chrome	80+	Android 5.1

Browser	Minimum browser version	Minimum operating system version
Apple Safari	11.4+	For individual appointments: iPadOS 12+
Google Chrome	80+	Android 5.1

Last reviewed: 1 November, 2024

If you are having difficulties, please visit Attend Anywhere for advice and support.

If you have any questions about video call appointments or would like to book one, a member of our team will be able to offer support.

You can email ccs.bedsandlutonchildrenshealthhub@nhs.net

You can call 0300 555 0606

Open Monday to Friday 9am to 5pm (excluding bank holidays).

Or you can text:

07507 331456 if you live in Bedfordshire
07507 331886 if you live in Luton

Open Monday to Friday 9am to 4:30pm (excluding bank holidays).

Have your say

Please tell us about your recent experience with any of our services by answering a few simple questions. We want to hear about what you felt went well and what you think we could do differently.

Your voice makes a difference and helps us improve our services for you and other families.

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little girl sitting on lap of adult woman on a sofa looking at a handheld tablet device.

Video calling

Explore the topics in this page:

An introduction to video calling

Getting ready to make a video call

Who can help

Have your say

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Video calling

Explore the topics in this page:

An introduction to video calling

What you need to make a video call

Video calls security

Internet data and video calls

Free video calling

Getting ready to make a video call

Desktop

Mobile

Tablet

Who can help

Have your say

You must log in to save content

You must log in to save content