Referral Portal

The referral portal is for professional use only. If you are a parent or carer, please speak to your child or young person's school or GP.

We accept referrals from health and education professionals known to the child.  We require as much information as possible about the child's developmental level and academic progress. We only accept referrals from health or education professionals who are in Luton or Bedfordshire. 

• For pre-school children, we would encourage the referral to be made by 0 to 19 team via SystmOne or the pre-school setting using the referral portal.
• For children and young people in school or an education setting, we ask for the SENDCO to make the referral using the referral portal.
• For home educated children and young people, the referral can be made by the GP, other health professional, or home tutor working directly with the child or young person. GPs and other health professionals can refer in using SystmOne. Home tutors can refer in using the referral portal.

We recommend GPs and other health professionals ask parents to liaise with the education setting to make the referral to us where possible. This helps to make sure referrals contain enough information on the child's development to be triaged accurately and efficiently. If a child is being home educated, referrals from GPs and other health professionals are appropriate. GPs and other health professionals should continue to refer to our services via SystmOne. 

Read more about the referral criteria

Child or young person's information:

• Full name
• NHS number
• Date of birth
• Address
• GP Details
• First language
• School details

Parent or carer's information:

• Full name
• NHS number
• Phone number
• Email address
• First language

Read more about the referral criteria

Q. Can the application be saved part way through and then revisited to further edit and add information? 

A. You can start the online referral form, logout and come back to the same online referral form later if required.

Q. Is there a way of getting a copy of what has been input?

A. Once the online referral form has been completed and submitted you have the option to download a copy of the form which can be printed / saved to file.

Q. If parent voice is required, do they have a separate log-in or will we (school) need to capture that on paper and input?/ Is there a way parents can have access to the referral school does on the portal so they can input their own details?

A. The online referral portal is for professional use only.  We provide specialist services requiring a professional referral. We would be unable to effectively triage a parent referral due to needing education/early years information such as school reports etc. Where this is not possible/appropriate, referral can be made via GP or other health professional e.g. health visitor. Without a holistic and comprehensive view of the child at point of referral there would be further delays to the process which we of course want to avoid.  

Q. What information does school need to have with them before they start the form.

A. The portal referral form contains the same information as the email/paper form. Please have a look at this page for a list of all of the essential info you will need before starting the referral. 

Q. Are there any prompt sheets for those finding the portal confusing?

A. Here is an instruction guide and video explaining how to use the portal

Q. Queries have been left with the Health hub and I am waiting on a response – is there an expected turnaround time?

A. We would encourage people to email the health hub with their queries, and queries will be responded to. We are not able to give a turnaround estimate at this time. 

Q. What do the status boxes mean?

A. Draft Referrals - This status box shows how many referrals you have in draft and not yet submitted to CCS Community Services

Submitted Referrals -This status box shows how many referrals have been submitted to CCS Community Services

Completed Referrals – This status box shows how many of your submitted referrals have been actioned by CCS Community Services for processing

Q. Do I have to complete the referral, school report and Conners, even if I do not need to?

A. All of the reports, including a completed Conners Questionnaire and SCDQ with one term worth of evidence due to co-morbidities are required to submit a referral. Having as much information as possible at the point of triage means we can make a more informed decision about the best route of care for the child. We know with neurodiversity there are high incidences of co-morbidity (overlapping conditions) so it is important to capture all the information, once, at the point of referral. 

Q. I have to repeat my answers too much

A. We are sorry to hear you are finding it repetitive - we definitely don't intend to have duplication as this isn't ideal for anyone! Please do not feel the need to repeat yourself - instead put “see and refer back to where it has already been included in the form, or consider if there is different information/commentary to include.

Q. Is the "school report" section necessary even for schools filling out the form?

A. School report is important for the referral as It gives opportunity to add more information about the child's attainment levels which may not be have already been included in the referral form. It helps to provide a holistic view of the child but as above, there is no need to duplicate information. 

For children and young people in school/education setting, we request that the referral is made via the school and not the GP, and we have suggested GP's ask parents/carers to liaise with their school to do so. This ensures that the referral contains enough information about the child's development to be triaged accurately and efficiently.